Contact Us

Visit Us

263A Upper Thomson Road

Singapore 574390

Tel : (+65) 8851 4405

Email: enquiry@singa.edu.sg

  • Facebook
  • LinkedIn Social Icon

Registered with the Committee for Private Education (CPE)
Singa College of Built Environment

Registration Number :  201631925G
Period of Registration : 07 March 2019 to 06 March 2021

© Copyright 2019 Singa College

 THE LATEST IN 

 BUILT ENVIRONMENT 

 EDUCATION 

SCHOOL POLICIES

All application forms are available for download in the student login area.

 

 

TRANSFER POLICY

  • A student who requests for an internal course transfer within the Institute must have his/her existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.

  • A student who transfers from his/her current course to another course within the Institute shall be deemed to have withdrawn from the Course and the Refund Policy shall apply unless as otherwise agreed between the Institute and the Student.

* Student must also fulfil all the admissions criteria of the new course and will be subjected to the Institute’s student selection and admission procedures.

  • There is no additional administration fee for any transfer request.

  • The entire transfer process, from point of request to the final outcome (including internal appeals), should not be more than 4 weeks.


Conditions for granting of Transfer:
 

  1. In line with SSG’s requirements, students are to achieve minimum attendance rate of 75% based on training hours; however,

  2. All outstanding fees must be settled prior to request for transfer

  3. Student to fill in Transfer Request Form, including getting approval from the necessary person in –charge of the transfer interview, attendance record update and student pass cancellation

  4. Student must go through an interview session by the Institute’s Head of Department to establish the reasons for a transfer before the request can be processed

  5. Parents / Guardian’s formal letter of consent to transfer shall be attached with the Transfer Request Form if necessary (for students below the age of 18).

Transfer Process Flowchart

WITHDRAWAL POLICY

  • Student who withdraws from the Institute to enrol with another school / any other reasons shall be deemed to have withdrawn from the Institute and the refund policy and procedures shall apply.

  • There will be an administration fee of $214 (GST inclusive) for course withdrawal request made after the 3rd day of course commencement.

  • The entire withdrawal process, from point of request to the final outcome (including internal appeals), should not be more than 4 weeks.


Conditions for granting of Withdrawal:
 

  1. In line with SSG’s requirements, students are to achieve minimum attendance rate of 75% based on training hours; however,

  2. All outstanding fees must be settled prior to request for withdrawal

  3. Student to fill in Withdrawal Request Form, including getting approval from the necessary person in –charge of the withdrawal interview, attendance record update and student pass cancellation

  4. Student must go through an interview session by the Institute’s Head of Department to establish the reasons for a withdrawal before the request can be processed

  5. Parents / Guardian’s formal letter of consent to withdraw shall be attached with the Withdrawal Request Form if necessary (for students below the age of 18).

Withdrawal Process Flowchart

REFUND POLICY

Refund for Withdrawal Due to Non-Delivery of Course:

The institute will notify the Student within three (3) working days upon knowledge of any of the following:

  1. It does not commence the Course on the Course Commencement Date;

  2. It terminates the Course before the Course Commencement Date;

  3. It does not complete the Course by the Course Completion Date;

  4. It terminates the Course before the Course Completion Date;

  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Standard Student Contract within any stipulated timeline set by CPE.

 

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

 

If the Student withdraws from the Course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course (reflected in Clause 2.1 of the Standard Student Contract), the Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following refund table (reflected in Schedule D of the Standard Student Contract) :

Note: The above policy does not apply for 2 days duration courses or less.

In event the registered participant is unable to attend the schedule course, an administrative fee of $32.10 (inclusive of GST) will be chargeable for course cancellation. However, no course cancellations are allowed for once the course has commenced, for course withdrawals, the withdrawal policy will apply.

Refund During Cooling-Off Period:

The Institute will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in the refund table above) of the fees already paid if the Student submits a written notice of withdrawal to the Institute within the cooling-off period, regardless of whether the Student has started the course or not.

Note:

  1. Singa College reserves the right to change the course schedule and trainer. However, Singa College will use utmost effort to inform students on any changes within 5 working days before class commencement.

  2. Singa College reserves the right to cancel or re-schedule the class if below occurs (not limiting):

    1. Class does not meet the minimum enrolment number

    2. Trainer fell sick, and no replacement can be found

  3. Non-refundable fees:

Refund Process Flowchart

DISPUTE RESOLUTION POLICY

As an Institute that aims to deliver the highest standards of quality services to all its customers (i.e. students), a Dispute Resolution Policy will provide the standards, framework, and guidelines on how the Institute can manage any feedbacks, complaints, grievances, and disputes that arises. In advocating an open door policy, the Institute is open to receiving any feedbacks from its key stakeholders so as to ensure continual improvement in its policies, systems, and procedures.

  1. The Institute accepts both written (emails / letters / Feedback Forms) and verbal communications (meetings / telephone correspondences).

  2. All feedback and complaints must be properly recorded and /or documented. Any correspondence between the Institute and the student must be annexed as evidences. This is to ensure that any staffs handling the case are kept aware of the progress / outcomes.

  3. It is the responsibility of the Student Management Department to notify relevant departments of any feedback and complaints.

  4. Students must be kept informed of the status of their feedback / complaints.

  5. Student Management Department is to respond to respective students within 3 days of receipt of the feedback / complaint.

  6. All feedback / complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.

ALTERNATE REMEDIES IN DISPUTE RESOLUTION

In the event that the Institute and the Student cannot come to an agreement / Student does not accept the final decision of the Management, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

Dispute Resolution Process Flowchart (Feedback and Grievances Management)

* Note: All feedbacks / complaints must be resolved within 21 working days.